With featuring 16 products and solutions launches in 2016, Avaya transitioned into a software and services-led company. Now, company's entire products mix is available as a software component. In an interview with EC's Mohd Ujaley, Vishal Agrawal, managing director, Avaya, India and SAARC says, “This change was necessary for transforming customer experience” and this is quite evident from the fact that today software and services account for over 74% of total revenue.
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